Amazon Care has launched 18 months ago with the goal of providing Amazon employees and their families with immediate access to high-quality medical care.
The service connects employees with medical professionals via chat or video conference and eliminates long waits and travel times to receive medical attention.
Previously, Amazon Care was only available to Amazon employees and their families in Washington state. Amazon announced today that Amazon Care is now available to other Washington-based businesses.
Furthermore, starting this summer, Amazon Care will expand its virtual care to companies and Amazon employees in all 50 states across the United States. Finally, in the coming months, Amazon Care's in-person service will be expanded to Washington, D.C, Baltimore, and other cities.
One of the reasons Amazon Care has already received such positive feedback is that it is uniquely focused on patients and their changing needs.
During the COVID-19 pandemic's forced shutdowns, doctors' offices saw fewer children for pediatric vaccines, so Amazon Care quickly adjusted its services to provide the vaccines in families' homes.
The Amazon Care concept includes on-demand and in-person care and is intended as a solution from the tech giant to address gaps in current employer-sponsored healthcare services.
Amazon's inclinations have clearly outstripped those of its competitors, and it appears intent on turning the work it did to improve its own employee care services into a business line — a strategy that is not dissimilar to what happened with AWS.